DFT Priority One Frequently Asked Questions

• What is DFT Priority One?
• Who can utilize DFT Priority One?
• How does it work?
• Why DFT Priority One over the Competition?
• Where is DFT Priority One located?
• How can I contact DFT Priority One?
• What are DFT Priority One's prices?
• What type of Businesses use DFT Priority One?

What is DFT Priority One?

DFT Priority One is:

• Customer Service
• Answering Service - for individuals or businesses
• Staffed 24 hours a day, 7 days a week
• Order processing for any product - Phone Sales, Catalog, or Website
• Outbound Quality Assurance Calls

DFT Priority One is here to make your life easier! A service of DFT Security, DFT Priority One provides state-of-the-art, 24 /7 Call Center Services including: Telephone Answering, Customer Care Support and Order Processing that can be customized to your needs.

Who can utilize DFT Priority One?

• Any Large or Small Business
• Any Business unable to afford office staff
• Any Business who wants to save money by not hiring a staff (401K, insurance costs, time-off etc.)
• Any Business unable to provide or afford space for a staff
• Any Business with its headquarters in one location - wishing to showcase a local point of presence

How does it work?

1. Phone is forwarded to DFT Priority One
   • Local Number or
   • Toll Free
2. Our professional staff answers all calls until phones are taken off forward.
   1. Staff will answer per script
   2. Call will be transferred, a message or order will be taken
   3. Staff will notify you according to your preferences
      • Phone
      • Fax
      • Email
      • Mobile
      • Pager
      • Wait for your call

Our Call Center benefits include detailed comprehensive billing with multiple backup formats available. We provide Call Data, which displays the minutes used, the number of calls taken, and the number of messages taken, as well as personal and professional service, instead of an Inter-State Contact Center.

Why DFT Priority One over the Competition?

• Our Customer Service routinely exceeds customer expectations
• DFT's 107 year longevity
• Our service will provide a toll-free number FREE to any client
• Affordable Block Pricing
• Competitive Monthly Fee - Per Minute Rates
• Clear, Detailed Billing
• Professional, Accurate & Confidential Care

Where is DFT Priority One located?

DFT Priority One is located in Fredonia, New York.

How can I contact DFT Priority One?

DFT Priority One Contact Information

Fredonia:	673-3031
Jamestown:	483-8000
Olean:	373-3448
Toll-Free:	1-888-411-5144
Address:	40 Temple Street P.O. Box 209 Fredonia, New York 14063

To send us an email, please visit our Contacts page.

What are DFT Priority One's prices?

$65.00 monthly flat fee
.75, .85, .95 or .99 per minute rate
No one-time set-up fee - unless order entry client
Pricing subject to change based on individual client needs Please call us for our pricing details.

What type of businesses use DFT Priority One?

Some of DFT Priority One's clients include: Funeral Homes, Plumbers, Auto Towing, Electricians, Veterinarians, Well Drilling Services, Physicians, Clinics, Patient Care Centers, Hospice of Chautauqua County, Physicians, Custodial, Lawn Care, Chimney Sweeps, Optical Centers, Trucking Firms, Mortgage Companies, Mobile Crisis Centers.