What DFT Priority One Can Do For You

DFT Priority One is:

• Customer Service
• Answering Service - for individuals or businesses
• Staffed 24 hours a day, 7 days a week, 365 days a year
• Order processing for any product - Phone Sales, Catalog, or Website
• Outbound Quality Assurance Calls

Telephone Answering Service

With DFT Priority One, your business is never closed. At the end of your business day, simply "forward" your phone to DFT Priority One. Your incoming calls are routed via the Telescan Earthnet (the industry leader in automated telephone answering service computer and software systems) computer system to the next available operator.

Your call is displayed on our computer screen with explicit and customized instructions, notes and procedures. the screen instructs our operator on how to answer the call. For example - "Good Morning, Thank you for calling ABC Plumbing, this is Joe, how may I assist you?" or "Good Evening thank you for calling Cigarette Smoke Shop. What can I order for you today?"

Our screen also typically displays your business's hours, your employees, what you charge, your address, the services your business provides and what you don't do. All messages are typed on the screen and verified with the caller, then depending on your instructions, your message is either held for when you call in to check for messages, or immediately routed to you via email, fax, pager, or a call placed by our operator to another of your phones/locations and the message relayed to you verbally. Through the use of toll-free "800" numbers, DFT Priority One can provide this service to you efficiently and cost effectively anywhere in the United States or Canada.

Order Processing

Your business is never closed, we allow you to be open 24 hours a day, 7 days a week without the huge expense of around-the-clock employees. It makes no sense for your business to have employees sit around the clock waiting for the phone to ring.

We, on the other hand, will do just that and only cause an expense to the business if we take a call, otherwise you just pay the flat monthly fee. As with the telephone answering service above, all calls are routed through Telescan system with the answering of the calls likewise customized to the customer. A drop down menu of the business's products displays items for sale, brief descriptions and pricing. Any special requirements like minimum orders, discounts, taxes, shipping, delivery times, etc. can likewise be displayed and given out to the caller. The screen also typically displays your business's regular hours, employees, charges, address, services provided, what you do, etc.

All orders are typed on the screen and verified with the caller, then depending on your instructions - the message is either held for when you call in to check for orders, or immediately routed via e-mail or fax. DFT Priority One can take your business's overflow calls (if all of your employees are busy taking orders, then the excess calls roll over to us), all your calls or just those calls occurring after your normal business hours.

Case Study: Order Taking

DATE: November 1st - 11th, 2002
TIME: 11:30 pm - 7:30 am
Example 1 - Employee-Staffed Office
Example 2 - DFT Priority One

Employee-staffed Office Vs. DFT Priority One

Employee-Staffed Office		DFT Priority One
Calls	21	Calls	21
Minutes	56	Minutes	56
Order Total	$2312.90	Order Total	$2312.90
Total Cost	$502.48	Total Cost	$87.00

Why Will It Work For You?

• Fully staffed 24/7
• Pay per call, not per staff person
  -No additional overhead
• Adds additional credibility to business
  -Available when they want to buy
  -Consistent service no matter when they call
  -No busy signals
• MORE REPEAT BUSINESS!