What Our Customers are Saying

After struggling for years with managing our Emergency On-Call system, we finally decided to give DFT Priority One a try. It has been one of the best decisions we've ever made. DFT Priority One was able to seamlessly integrate our information and procedures so that the service fit our exact needs. We have been very pleased with DFT Priority One's professionalism and service dependability. We highly recommend DFT Priority One service."
-Central Utah Telephone

Our company offers around-the-clock emergency services, and for over 10 years Priority One has provided us with reliable, accurate and timely transmission of our after-hour service calls. DFT Priority One represents our company in a professional and courteous manner, just as if we were answering the calls ourselves!"
-Austin Locksmithing & Security, Inc.

We have been with DFT Priority One for years for a good reason: Their wonderful and professional service has been a real asset to our business."
-Polly, Thruway Super Service

DFT Priority One is Hospice Chautauqua County's third answering service in its 12-year existence and by far the best "customer service" we have experienced. The staff's courteous and immediate response to all calls has drawn "rave reviews" from Hospice employees, as well as patients and their families. Our clients who phone us after hours are often emotional, stressed and maybe confused. It is important that the first voice they hear offers a calm, reassuring demeanor, inspiring confidence and attention to their requests. We've found all of this and more at DFT Priority One. Thanks!"
-Jill Scott, Hospice of Chautauqua County

We have been with you for a long time and know we can rely on your professionalism, dependability, and confidentiality. Thank you. (In Joe We Trust)"
-Gerry Vacanti, G&P Gynecare, P.C.

Due to their ability to provide coverage of our phones after normal business hours, DFT Priority One has benefited our company as well as our clients and our 500+ employees. Enabling our clients and employees to stay in close contact with our services when we are not at the office. DFT Priority One is an integral part of our on going operations."
-Peter & Laurie Brown, Owners, Express Personnel Services

It has been a pleasure working with DFT Priority One call center. Your personnel have been very professional while answering and properly dispatching our Disaster and Armed Forces Emergency Services after hour calls. Since we have been using your service we have not received a complaint from customers or our own volunteers and staff. We are looking forward to a long-term relationship with DFT Priority One. Thanks again for a great job. I would not hesitate to recommend your service to anyone looking for professionalism and great service."
-Jerry Dudley, Emergency Services, Chautauqua County Chapter American Red Cross

I can't say enough about the staff and the professional service I received from DFT. They really understand the concept of "the customer comes first". They took the time to meet with me one on one to show us all they had to offer. As a mental health agency, who has been in business for over 100 years, confidentiality is a must, DFT understands that and I have the utmost confidence in them. I would, and have, recommended them to anyone in need of a 24 hour professional answering service."
-Kathleen Benson, Director of Development, Family Service of the Chautauqua Region, Inc.

I am writing to let you know how satisfied we are with the level of service we have received since becoming a customer of DFT Communications. First and foremost, we are thrilled by the fact that your operators are always professional, helpful and answer all calls in a timely fashion. It is also very evident that your employees have been trained to deliver superb customer service and are excellent in dealing with potential and existing clients of our firm. Having dealt with 3 other answering services prior to switching to DFT Communications we can easily give your service our unequivocal recommendation."
-The Barnes Firm

As a membership organization, it is important to our members that we are accessible. Through the use of Priority One and for other community concerns, we are available to our membership virtually 24 hours a day, even when we are at networking events, training seminars and working with economic development partners. "
-Pamela Lydic, President/CEO, Chautauqua County Chamber of Commerce