You can contact our Customer Service department at 672-5100 in Fredonia, 483-8000 in Jamestown, or 1-800-642-4294.

For technical support questions regarding your email or Internet services, contact our 672-5100 in Fredonia, 483-8000 in Jamestown, or 1-800-642-4294 at 672-5100 in Fredonia, 483-8000 in Jamestown, or 1-800-642-4294.

Userid and Password Attributes
The following attributes represent the acceptable parameters for Userid’s and passwords.
      Userid’s
      Userid’s must be at least 2, but not more than 20 characters in length. (No spaces)
      Userid’s may only contain the following characters:
      Letters A thru Z,
      Digits 0-9
      Underscore (_)
      Dash (-)
      Period or Dot (.),
      Userid’s may not begin or end with dot, dash or underscore.

Upper and lower case Userid’s will be accepted, but any uppercase characters will converted to lowercase automatically. Many email systems only accept lower case email addresses or convert them to lower case. (Since our systems use the email address as the userid, this convention ensures that Bob@domain.com and bob@domain.com do not get each others email.)

      Passwords
      Passwords must be at least 2 but no more than 16 charters in length. (No spaces)
      Passwords are case sensitive. Case matching will be enforced for passwords.
      Passwords may only contain the following characters:
      Letters A thru Z,
      Digits 0-9
      Underscore (_)
      Dash (-)
      Period or Dot (.),
      Passwords may not begin or end with dot, dash or underscore.