Careers

Duties and Responsibilities:

• Learn and recognize triggers based on customer behavior, engaging with customers who request to terminate or downgrade service.
• Exceed sales benchmarks as established by the Director of Business Development.
• Serve as the lead point of contact for all matters specific to assigned accounts.
• Build and maintain strong, long-lasting customer relationships.
• Oversee customer account management, including negotiating contracts and agreements to maximize profit.
• Develop trusted advisor relationships with key accounts and customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of initiatives to internal and external stakeholders.
• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Collaborate with the sales team to identify and grow opportunities.
• Assist with challenging client requests or issue escalations as needed.
• Work in a team environment with sales, engineering, and network teams to provide solutions and meet customer needs and expectations.
• Learn and understand company products and services to provide a consultative sales approach for customers.
• Develop customer expectations of services, products, price structures, installation, and scheduling, and continue to manage customer expectations long-term.
• Perform other duties as assigned.

Required Skills and Abilities:

• Previous experience in sales, customer service, or related fields.
• Excellent communication skills.
• Ability to build rapport with clients.
• Deadline and detail-oriented.
• Familiarity with CRM platforms.
• Proficiency in PC operations and experience with Microsoft Word and Excel.

Pay Range: $45,000 to $60,000 plus commission