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Outages and Scheduled Maintenance

View the status of any known outages, or maintenance to any of our services. Or report an outage by filling out the form below.

Report an Outage



There are no known outages at this time. If you are experiencing an outage in your service, please fill out the form below or call 716-673-3011 to report the issue.



IP Network Upgrades


Dear Valued DFT Communications and Netsync Internet Services Customer,


DFT Communications and Netsync Internet Services continues to provide unparalleled Internet and Communication experiences across Western, NY. As part of our commitment to providing outstanding service, we are pleased to announce that DFT Communications will be upgrading our Internet services to the latest and most efficient Internet technology. DFT has begun to perform significant upgrades to our Internet systems. Due to the extensive nature of these upgrade, additional maintenance dates are now needed.

A third upgrade is planned for Monday, 11/16/2020, at 11:30 pm completing at 6:00 am Tuesday, 11/17/2020. In addition, if necessary a fourth upgrade is scheduled for Tuesday, 11/17/20 at 11:30pm, completing at 6:00am Wednesday, 11/18/20.


These upgrades will potentially impact your Internet Service for extended periods, which your service may become unusable or unavailable. Please do not make any changes to your equipment, including Routers, Switches, PCs, Laptops, Tablets, and other endpoints.


We apologize for any inconvenience caused during these upgrades and sincerely thank you for your support and understanding. It is our intention to make this upgrade process as smooth and efficient as possible.


If you have any questions or concerns, please feel free to contact our Service and Support department at 716-673-3011 or by emailing

To report an outage, please fill out the form below.