DFT Communications® Website Terms & Conditions of Use

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY.

 

DFT COMMUNICATIONS® (“us,” “we,” “our,” or “Company”) have created the following Terms & Conditions of Use for when you visit our website:  www.dftcommunications.com (hereinafter referred to as the “Website”).  We incorporate herein and refer to the Privacy Policy on our Website for information about the types of information we collect from you, how we use it, how you can control the use and disclosure of it, and how you may access and update information about you provided to us.

I. GENERAL CONDITIONS

Please read these Terms & Conditions of Use (“Terms & Conditions”) carefully before accessing or using the Website or the features contained within the Website (hereinafter referred to as the Website “Services”).  By using our Website, you agree to be bound by the Terms & Conditions, including the Binding Arbitration Clause and Class Action Waiver described in Section IX.  If you do not agree to the Terms & Conditions, then you must not use the Website.  If you violate the Terms & Conditions, we reserve the right to deny you access to the Website, together with any and all other legal remedies.  If there are inconsistencies between our Privacy Policy and the Terms & Conditions, the Privacy Policy controls.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms & Conditions.

II. NON-EXCLUSIVE, NON-TRASNFERABLE LICENSE TO USE OUR WEBSITE

We grant you a limited, revocable, non-exclusive, non-transferable license to review and in some instances print content, on the Website for your personal and educational purposes as long as they do not violate any aspect of these Terms & Conditions or applicable law, including our intellectual property or the intellectual property rights of another party.  We reserve the right to terminate or limit your access to the Website and/or the licenses granted herein for any reason and in our sole discretion.

 

We reserve the right to, at any time, temporarily or permanently, modify or discontinue any features associated with the Services with or without notice and for any reason, including performing maintenance, repairs or upgrades.  We will endeavor to provide notice before any scheduled upgrades.  We (and our licensors) remain the sole owner of all rights, title, and interest in the Services.

III. INTELLECTUAL PROPERTY

All Website content, including but not limited to design, artwork, hyperlinks, text, videos, calendars, software, images, technical drawings, blog posts, podcasts, audio, images, configurations, graphics, other files, and their selection and arrangement (“Materials”) are either the proprietary property of us, our affiliates, or licensors.  We reserve any and all rights to the Materials.  The Materials may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means in whole or part without our prior written permission except you may download and print Materials for uses that are not competitive with or derogatory to us, provided that you keep all copyright or other proprietary notices intact.  Please note that this limited consent may be revoked at any time by us and does not include consent to republish Materials on the Internet, or any Intranet or Extranet site, or to incorporate the Materials in any data base or other compilation.  Any other use of the Materials is strictly prohibited.  You further agree that you will not systematically extract, collect or harvest through electronic means or otherwise, any data or data fields from the Website, including but not limited to customer identities.

 

All registered and unregistered trademarks on the Website are trademarks of Company, or licensors and may not be copied, imitated, or used in whole or in part without the prior written permission of Company, or its owners.  All page headers, customer graphics, button icons, and scripts are service marks, trademarks, and carefully before accessing or using the Website or the features contained within the Website, such as accessing the Website itself, using online forms or trade dress of ours or our affiliates and may not be copied, imitated or used in whole or in part without prior written permission of us.

IV. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the Website or its content: (a) for any unlawful or fraudulent purpose, including but not limited to, the use of fraudulent credit card information; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based upon gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website (or related website, other websites, or the Internet) or Services; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, scrape or facilitate the use of any malware or ransomware; (j) for any damaging, obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Website (or related website, other websites or the Internet) and/or Services; or (l) in any way that may be deemed a breach or violation of any of our Terms & Conditions or Privacy Policy.  We reserve the right to terminate your use of the Services or any related website for violating any of the prohibited uses.

V. CHILDREN’S INFORMATION

The Website is intended only for users over the age of eighteen (18).

 

We do not target our website to minors, who are under thirteen (13) (or a higher age threshold where applicable).  You agree that you are not under thirteen (13) years of age.  We do not intend to collect or process any information from anyone under the age of thirteen (13).  If we become aware that a user is under thirteen (13) (or a higher age threshold where applicable) and has provided us with Information, we will take steps to comply with any applicable legal requirement to remove such Information.  Contact us if you believe that we have mistakenly or unintentionally collected information from a person under the age of thirteen (13).

VI. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

A. Errors, Inaccuracies, & Omissions

The Website may contain typographical errors, inaccuracies, or omissions that may relate to Company offerings, promotions, packages, programs, events, and materials.  We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders or programs if any information about the Services or on any related Website is inaccurate at any time without prior notice (including after you have submitted your order, request, submission, payment, form, etc.).

 

We do not take on any obligation to update, amend, or clarify information in the Services or on any related website, including without limitation, pricing, dates, availability, location, products, services, except as required by law.

 

No specified update or refresh data applied in the Services or on any related website should be taken to indicate that all information in the Services or on any related website has been modified or updated.

 

B. Links to the Website

You may not create a link to any page of the Website without our prior written consent.  If you do create a link to a page of this Website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this Website by linking to it.

 

C. Links on the Website

The Website might include links to other websites or social media platforms.  We are not responsible for examining or evaluating the content or accuracy of any other website and do not warrant and will not have any liability or responsibility for any other party’s materials or websites or for any other materials, products, or services of other websites.  We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any other party’s websites.  Please review carefully other party’s website’s policies and practices and make sure you understand them before you engage in any transaction.  Claims, complaints, questions, or concerns regarding other parties should be directed to that party.

VII. WARRANTY DISCLAIMER

The information on the Website is provided on an “as is” basis without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or condition of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.  We do not guarantee, represent or warrant that your use of the Website, or the Services, will be uninterrupted, timely, secure, or error-free.  We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.  You agree that from time to time we may remove the Website and Services for indefinite periods of time or cancel them at any time without notice to you.  To the fullest extent permitted by law, the Company excludes all representations and warranties relating to this Website and its contents and Services for which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this Website and/or the Company’s literature.

 

In no case shall the Company, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, damage caused to your computer, computer software, systems and programs and the data thereon, replacement costs, or any similar damages, whether based in contract, tort, strict liability or otherwise arising from your use of the Website or Services or in any way related to the Website and Services, including but not limited to any errors or omissions in any of the use of the Services or any content or product posted, transmitted, or otherwise made available.  In any event, the aggregate liability of the Company and our service providers under these Terms & Conditions shall not exceed five hundred dollars ($500.00).

 

This Company does not however exclude liability for death or personal injury caused by its negligence.  The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

VIII. GOVERNING LAW

The Terms & Conditions and any separate agreements whereby we provide you Services shall be governed and construed in accordance with the laws of New York without reference to any conflict of laws rules.

 

You agree that you will not use the Website or Services in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

IX. ARBITRATION CLAUSE AND CLASS ACTION WAIVER – IMPORTANT – PLEASE REVIEW AS THIS AFFECTS YOUR LEGAL RIGHTS

BINDING ARBITRATION NOTICE:  You and the Company agree that if there is any dispute or claim arising from or related to the Website, our Services and/or these Terms & Conditions will be resolved by confidential binding arbitration, rather than in court, after first giving Notice of the Dispute (Notice) to the other party and the opportunity to discuss resolution within thirty (30) days of such Notice.  The Notice to the Company should be sent to:  DFT COMMUNICATIONS®, Notice of Dispute, 40 Temple Street, Fredonia, NY 14063 or emailed to us at info@dftel.com.  This Notice must include a description of the nature and basis of the claims the party is asserting and the relief sought.

 

If you and the Company are unable to resolve the claims described in the Notice within 30 days after the Notice is sent, you or the Company may initiate arbitration proceedings.  There is no judge or jury in arbitration, and court review of an arbitration award is limited.  However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the provisions of these Terms & Conditions as a court would.  YOU ACKNOWLEDGE THAT YOU ARE VOLUNTARILY AND KNOWINGLY FORFEITING YOUR RIGHT TO A TRIAL BY JURY AND TO OTHERWISE PROCEED IN A LAWSUIT IN STATE OR FEDERAL COURT.

 

The Federal Arbitration Act and federal arbitration law apply and the American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes.  Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules.

 

CLASS ACTION WAIVER: YOU AND THE COMANY AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.  If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.  We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

X. SEVERABILITY

To the extent that any provision of these Terms & Conditions is deemed to be unlawful, void, or unenforceable, including the binding arbitration clause and class action waiver, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

XI. TERMINATION

These Terms & Conditions are effective until terminated.  We may terminate this agreement at any time without notice to you and may deny you access to the Website and Services.

XII. INDEMNIFICATION

To the fullest extent permitted by law, and except to the extent arising from our negligence, recklessness, gross negligence, or intentional misconduct, you agree to indemnify, defend, and hold harmless the Company, and our parent, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees made by any third party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or rights of a third party.  We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with us in asserting any available defenses.  You shall not settle any actions or claims on our behalf without our prior written consent.

XIII. NO THIRD-PARTY BENEFICIARIES

There are no third-party beneficiaries to the Terms & Conditions.  We shall have the right to assign our rights or delegate any of its responsibilities under these Terms & Conditions to an affiliate or in connection with a merger, consolidation, or reorganization for the sale of substantially all of our assets.

XIV. CHANGES TO THESE TERMS & CONDITIONS

We reserve the right to change, modify, or amend these Terms & Conditions at any time to reflect changes in our practices and service offerings.  If we modify our Terms & Conditions, such changes will be effective upon posting.  It is your obligation to check our current Terms & Conditions for any changes.

 

These Terms & Conditions may only be modified in writing.  Any ambiguities in the interpretation will not be construed against the drafter.

XV. QUESTIONS

If you have any questions about this Privacy Policy, please send us an email at info@dftel.com, call us toll-free at: 1-877-653-3100, or write us at DFT COMMUNICATIONS®, 40 Temple Street, Fredonia, NY 14063.

 

Last Update:  March 15, 2019

Terms and Conditions

DFT Communications® High Speed Internet Acceptable Use and Service Policies

DFT Communications® (“DFT®“) provides its High Speed Internet services (“Services”) to users who pay a monthly service fee to subscribe to the Services. By establishing an account of using the Services, you agree to be bound by this Agreement and to use the Services in compliance with this Agreement, our Acceptable Use Policy and other policies.

 

If you do not agree to the terms and conditions of this Agreement, including any future revisions, you may not use the Services and if you are a current Member, you must terminate your use of the Services under Section 10 of the DFT® Internet Service Agreement.

 

Members must abide by the DFT® Internet Service Agreement and other policies. DFT® High Speed Internet Service is for a single business or single residence. Unauthorized reselling of DFT® services, or DFT® equipment, is strictly forbidden and is in violation of the DFT® Acceptable Use Policy (“AUP”). High Speed Internet Service may not be used to provide Internet Access of Services to other networks or connections outside of your single business or residency. Connections to your network or computer systems from outside sources will be considered THEFT OF SERVICE defined below under section 165.15, subsection 4 of PENAL Law of the State of New York, AND YOU WILL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW.

 

THEFT OF SERVICES contrary to the provisions of Section 165.15, subsection 4 of the PENAL Law of the State of New York, in that said Defendant did INTENTIONALLY AND KNOWINGLY:

 

A person guilty of theft of services when: With intent to avoid payment by himself or another person of the lawful charge for any telecommunications service, including, without limitation, cable television service, or any gas, steam, sewer, water, electrical, telegraph or telephone service which is provided for a charge or compensation, he obtains or attempts to obtain such service for himself or another person or avoids or attempts to avoid payment therefore by himself or another person by means of (A) tampering or making connection with the equipment of the supplier, whether by mechanical, electrical, acoustical or other means or (B) offering for sale or otherwise making available, to anyone other than the provider of a telecommunications service for such service providers own use in the provision of its service, any telecommunications decoder or descrambler, a principal function of which defeats a mechanism of electronic signal encryption, jamming or individually addressed switching imposed by the provider of any such telecommunications service to restrict the delivery of such service or (C) any misrepresentation of fact which he knows to be false, or (D) any other artifice, trick, description, code or device.

DFT Communications Internet Services Corporation Policy Against Copyright Infringement

Copyright infringement most commonly involves the possession, downloading, or sharing of electronic copies of music, movies, or videos without the permission or approval of the copyright holder.  To protect their interests, copyright holders frequently monitor websites and other popular download locations to record the title, date, time, and Internet Protocol (IP) address associated with infringing activity.

 

It is the policy of DFT Communications Internet Services Corporation to discourage the use of our network and services, to download materials in violation of copyright, trademark or other intellectual property laws.

 

Based on the IP address involved, a copyright holder that believes an infringement has occurred will send the company a notice describing the event.  When we receive such notices, we determine what customer was assigned the IP address at the date(s) and time(s) listed in the notice(s).  We only track IP address assignment and not how or where the IP address is used.  We do not monitor or track customer activity on the Internet.

 

If we are able to identify a customer with the IP address, we will contact the customer, so they are aware of the allegation(s) of copyright infringement and to provide them with an opportunity to prevent the activity or remove the material.  We do not release a customer’s identity to the copyright holder unless we are required to do so by a court order or subpoena.

 

If we receive repeated copyright infringement notifications for the customer over a period of time, we will escalate our response to ensure the customer is aware of the situation and to provide suggestions that may help resolve the problem.  If we continue to receive copyright infringement notifications against the customer, we will take appropriate action, which could include, but not limited to, reducing the customer’s bandwidth, or suspending or terminating their internet service.

 

If the customer feels a mistake has been made or that the copyright for the material mentioned is not being infringed upon, they may file a counter-notification with the copyright holder or work with them directly.

 

Customers may wish to seek legal advice from an attorney if they receive a copyright infringement notice.

 

NOTICES:

 

Pursuant to the Digital Millennium Copyright Act (the “DMCA”), you may file a Notification of claimed infringement with the Designated Agent of a Service Provider if you believe that a Web page hosted by Netsync Internet Services Corporation or one of its affiliates, as the Service Provider (hereinafter “Service Provider”), is violating your rights under U.S. copyright law. (See Title 17, United States Code, Section 512(c)(3)). The DMCA provides the following procedure for parties to follow who wish to file a Notification of claimed infringement with a Service Provider.

 

To serve a Notification on Service Provider:Name of Designated Agent to Receive DMCA Agent: Rob Sciarrino
Address to Which Notification Should be Sent: 38 Temple Street / PO Box 209 Fredonia, NY 14063-0209
Telephone Number of Designated Agent: 716-673-3000
Facsimile Number of Designated Agent: 716-679-4005
Email Address of Designated Agent: rob.sciarrino@dftel.com

 

Notification: In order to be effective under the DMCA, the Notification must (i) be in writing, and (ii) be provided to the Designated Agent of a Service Provider.

 

In order for such a complaint to be effective under the DMCA, Notification must include the following:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single Notification, a representative list of such works at that site.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Service Provider to locate the material.
  4. Information reasonably sufficient to permit the Service Provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted.
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the Notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Upon receipt of the written Notification containing the information described in 1 through 6 above, Service Provider will:

  1. Take reasonable steps to promptly notify the subscriber that it has removed or disabled access to the material.

 

Counter Notification: If a notice of copyright infringement has been filed against you, you may file a Counter Notification with a Service Provider’s Designated Agent. In order to be effective, a Counter Notification must be written and include substantially the following:

  1. A physical or electronic signature of the subscriber.
  2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
  3. A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
  4. The subscriber’s name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which the Service Provider may be found, and that the subscriber will accept service of process from the person who provided Notification or an agent of such person.

 

Upon receipt of a Counter Notification containing the information as outlined in 1 through 4 above, Service Provider shall:

  1. Promptly provide the complaining party with a copy of the Counter Notification;
  2. Replace the removed material or cease disabling access to the material within 10 to 14 business days following receipt of the Counter Notification, unless the Service Provider’s Designated Agent first receives notice from the complaining party that an action has been filed seeking a court order to restrain alleged infringing party from engaging in infringing activity relating to the material on Service Provider’s system or network.

 

NOTE: Under the DCMA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorney’s fees. See Title 17, United States Code, Section 512(f).

 

NOTE: The information on this page is provided to you for informational purposes only, and is not intended as legal advice. If you believe your rights under U.S. Copyright law have been infringed, you should consult an attorney.

Digital Subscriber Line (DSL) Service Guide

Regulations, Rates, and Charges

Explanation of Abbreviations

EXPLANATION OF ABBREVIATIONS

 

ADSL – Asymmetric Digital Subscriber line Access Service

CO – Central Office

CDP – Customer Designated Premises

DSL – Digital Subscriber Line

DSLAM – Digital Subscriber Line Access Multiplexer

ETS – Ethernet Transport Service

ISP – Internet Service Provider

kbps – kilobits per second

LAN – Local Area Network

Mbps – Megabits per second

MM-VCC – MultiMedia Virtual Circuit Channel

NIC – Network Interface Card

NID – Network Interface Device

SDSL – Symmetric Digital Subscriber Line

SWC – Serving Wire Center

VPCP – Volume Pricing Commitment Plan

1. General

1.1 Application of Tariff Rates, Terms and Conditions

 

1.1.1 This Tariff contains the rate, terms and conditions applicable to the Provision of Wireline Broadband Internet Transport Services (WBITS), Hereinafter collectively or individually referred to as “Service”, by Dunkirk & Fredonia Telephone Company hereinafter referred to as the “Telephone Company.”

 

1.1.2 Service is furnished subject to the jurisdiction of the Federal Communications Commission (“FCC”)  pursuant to Title II of the Communications Act of 1934, As Amended, (47 USC 201-276) on a common-carriage permissively detariffed basis available to Network Service Providers, as defined following, for connection to end user Customers.

 

1.1.3 The Telephone Company offers Service where technically feasible within its incumbent local exchange carrier (ILEC) exchange boundaries. The Telephone Company’s serving areas are identified as a study area with a distinct Study Area Code of 150091 and FCC Filer I.D.  808748.

 

1.1.4 As set forth in this Tariff  the provision of such Service (by the Telephone Company) does not constitute a shared undertaking with the Customer for the furnishing of any service.

 

1.1.5 The Telephone Company may, from time to time, at its sole discretion modify the Rates, Terms  and Conditions. Any modifications will become effective thirty (30) days after both mailing by United States Postal Service a copy of the revised Rates, Terms and Conditions to all Customers currently a party to an executed agreement as described in Section 2.5 following and posting of such revised Rates, Terms and Conditions on the Telephone Company’s internet web site.

 

1.1.6 Service is furnished subject to the availability of facilities and subject to transmission, atmospheric and like conditions. By accepting Service from the Telephone Company, the Customer accepts these rates, terms and conditions as a binding agreement between the Customer and the Telephone Company.

 

1.2    Definitions

 

Certain terms used herein are defined as follows:

 

Customer(s) The term “Customer(s)” denotes any individual, partnership, association, joint-stock company, trust, corporation, or governmental entity or other entity which subscribes to the services offered under this tariff. As set forth herein, a Customer is responsible for the payment of charges and for compliance with all applicable terms of the regulations, rates and charges.

 

Customer Designated Premises The term “Customer Designated Premises” denotes the premises specified by the Customer for the provision of Service.

 

Customer Provided Equipment The term “Customer Provided Equipment” denotes the terminal equipment or facilities provided by persons other than the Telephone Company and connected to the Telephone Company’s Services and/or facilities.

 

Data-Only WBITS The term “data-only” when used in the context of WBITS refers to provision of Services over a line that does not also carry local exchange switched voice telephone service to the customer premises. Data-only WBITS is also commonly called “Naked DSL.” Data-Only WBITS is Data-Only WBITS ADSL.

 

Digital Subscriber Line (DSL) Access Service Connection Point The term “Digital Subscriber Line (DSL) Access Service Connection Point” is a location designated by the Company that serves as an aggregation point for the collection of Company WBITS traffic from multiple Digital Subscriber Line Access Multiplexers.

 

Ethernet The term “Ethernet” denotes a high speed networking technology utilizing a packet-based Ethernet protocol. Ethernet enables broadband  multimedia traffic (i.e., voice, data and video) to be carried over the same network.

 

Incumbent Local Exchange Carrier The term “Incumbent Local Exchange Carrier” denotes the same meaning as section 251(h) of the Communications Act, as Amended 47 U.S.C. 251(h)(1).

 

Internet Protocol (IP) The Internet Protocol (IP) is the protocol or industry standard method by which data is sent from one computer to another on the Internet.

 

Internet Service Provider (ISP) An Internet Service Provider (ISP) is an organization that supplies access to the Internet.

 

National Exchange Carrier Association (NECA) Tariff F. C.C. No.5 The National Exchange Carrier Association (NECA) Tariff F. C. C. No. 5 is the interstate access tariff filed by NECA on behalf of members of NECA.

 

Network Service Providers Internet Service Providers (ISPs) or Network Service Providers supply retail services to end user customers based on transmission of data through use of Internet Protocol (IP).

 

Rates, Terms and Conditions The term “rates, terms, and conditions” denotes this document in its entirety comprising the rates, terms, and conditions applicable to the provision of Service to Customer(s) by the Telephone Company.

 

Service The term “Service” denotes the offerings of the Telephone Company comprising of Wireline Broadband Internet Transport Service (WBITS).

 

Service Application The term “Service Application” denotes a standard order form which includes all necessary billing, technical, and other pertinent information which will enable the Telephone Company to provide the Service as required.

 

Telephone Company The term “Telephone Company” denotes Dunkirk & Fredonia Telephone Company and its affiliates, unless the context indicates otherwise.

 

Wireline Broadband Internet Transport Service (WBITS) Wireline Broadband Internet Transport Service (WBITS) is an access data technology service that provides high-speed connections to the Telephone Company’s end user Customers over existing local exchange service facilities for provision broadband services employing Internet Protocol (IP).

2. Terms and Conditions

2.1       Undertaking of the Telephone Company

 

2.1.1    Scope

 

(A)    The Telephone Company does not undertake to transmit messages Under this tariff.

 

(B)    The Telephone Company shall be responsible only for the installation, Operation and maintenance of the Services it provides.

 

(C)    The Telephone Company will, for maintenance purposes, test its Service Only to the extent necessary to detect and/or clear troubles.

 

(D)   The Telephone Company does not warrant that its facilities and Services Meet standards other than those set forth in this tariff.

 

2.1.2.   Limitations

(A)    The Services are offered subject to the availability of facilities and the other provisions  of these regulations, rates and charges.

 

(B)    The Telephone Company is providing only facilities and services associated with such facilities (as outlined in this document) to the Customer for communications purposes.

 

(C)    The Telephone Company maintains the right to deny Service to any Customer which fails to abide by the rules and regulations of these terms, rates and charges, or other applicable regulations, rules, or laws.

 

2.2       Obligations of the Customer

 

2.2.1

The Customer shall reimburse the Telephone  Company for damages to Telephone Company facilities utilized to provide services under this tariff caused by the negligence  or willful act of the customer or resulting from the customers improper use of the Telephone Company facilities, or due to malfunction  of any facilities or equipment  provided by other than the Telephone Company.

 

2.2.2

Damage to the Telephone Company’s facilities caused by any negligence or willful act or acts on the part of the Customer shall result in the Customer reimbursing the Telephone Company for the damages.

 

2.2.3

The Customer shall indemnify and save harmless the Company from and against all loss, liability, damage and expense, including reasonable counsel fees, due to claims for libel, slander, or infringement of copyright or trademark in connection with any material transmitted by the Customer using the Company’s Services; and any other claim resulting from any act or omission of the Customer in the use of the Company’s facilities.

 

2.2.4

In the event a suit is brought by the Telephone  Company, or an attorney is retained by the Telephone Company  to enforce the terms of the Rates, Terms and Conditions or collect any bill against a Customer that Customer shall be responsible for payment of all reasonable attorney’s fees, Court costs, costs of investigation and any and all other related costs and Expenses incurred by the Telephone Company in connection therewith.

 

2.3       Liabilities of the Telephone Company

 

2.3.1

Except as stated in this Section 2.3, the Telephone Company shall have no liability or damages of any kind arising out of or related to events, acts, rights or privileges contemplated in the Rates, Terms and Conditions.

 

(A)    The liability of the Telephone Company for damages shall not exceed an amount equal to the charges under the Rates, Terms and Conditions applicable to the specific call (or portion thereof) that was affected. No other liability shall attach to the Telephone Company.

 

(B)    The Telephone Company shall not be liable for any delay or failure of performance or equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood, explosion or other catastrophes; any law, order, regulation, direction action, or request of the United States government or of any other government, including state and local governments having or claiming jurisdiction over the Telephone Company, or of any department, agency, commission, bureau, corporation, or of any military authority; preemption of existing service in compliance with national emergencies; insurrections, riots; wars; unavailability of rights-of-way or materials; or strikes, lockouts work stoppages, or other labor difficulties.

 

(C)    The Telephone Company shall not be liable for (a) any act or omission of any entity furnishing the Telephone Company or the Telephone Company’s Customers facilities or equipment used for the interconnection with services; or (b) for the acts or omissions of other Common Carrier or warehousemen.  The Telephone Company shall not be liable for any damages or losses due to the fault or negligence of the Customer or due to the failure or malfunction of Customer-provided equipment  or facilities.

 

2.4       Payment Arrangements and Credit Allowances

 

2.4.1    Payment of Rates, Charges and Deposits

 

(A)    Deposits

In order to safeguard its interests, the Telephone Company may require a Customer to make  a suitable deposit or provide a surety bond or letter of credit in the amount of the required deposit as a guarantee of the payment of charges. Such deposit may be required prior to establishing a service  or at any time after the provision of a service  to the Customer.

 

Such deposit  will not exceed the estimated rates and charges for the service  for a three (3) month  period. The fact that a deposit has been made  in no way relieves the Customer from complying with the Telephone Company’s regulations as to the prompt payment of bills. At the Telephone Company’s option,  as the provision of the service to the Customer is terminated, the amount of the deposit will be refunded or credited to the Customer’s account and any credit  balance which may remain will be refunded.

 

In case of a cash deposit,  for the period  the deposit  is held by the Telephone Company, the Customer could receive interest. The interest will be accrued for the period during which the deposit is held by the Telephone Company. The amount of interest calculated will be at the Telephone Companies discretion and will be representative to the reasonable industry  or economic interest  bearing situations.

 

A deposit does not relieve the Customer from making advance payments or from complying with the Telephone Company’s regulations for the payment of bills in accordance with the terms herein and does not constitute a modification or waiver of the regulations of the Telephone Company providing for the discontinuance of service  for nonpayment of any sums due the Telephone Company for services rendered.

 

(B)    Description of Payment and Billing Period

Service is provided and billed on a monthly basis in advance to the month of service. Service continues to be provided and billed on a monthly basis until canceled by the Customer through notice give to the Telephone Company.

 

(C)    Proration of Charges

Adjustments for the quantities of services established or discontinued in any billing period beyond the minimum  period set forth for services of this tariff will be prorated to the number of days based on a 30 day month. The Telephone Company will, upon request, furnish within 30 days of a request and at no charge to the Customer such detailed information  as may reasonably  be required for verification of any bill.

 

(D)   Payment Dates and Late Payment Penalties

 

(1) Payment will be due as specified on the Customer bill. A late charge of up to the highest interest rate allowable  by state law will be applied to all amounts past due.

 

(2) Collection procedures  and the requirement  for a deposit are unaffected by the application of a late payment charge. The late payment charge does not apply to unpaid balances associated with disputed amounts. Undisputed amounts on the same bill are subject to the late payment charge if unpaid and carried forward to the next bill.

 

(3) Service may be denied or discontinued at the Telephone Company’s discretion for nonpayment  of amounts due the Telephone Company past the due date as specified in 2.4.1.D.1. Restoration  of Service will be subject to all applicable installation charges.

 

(E)    Taxes and Other Charges

In addition to payment for Services, the Customer must pay all taxes, fees, surcharges and other charges that the Telephone Company bills the Customer related to the service(s).  Taxes, fees, and surcharges will be billed to the Customer in the amounts that the federal, state, and local authorities require the Telephone Company to charge. The Telephone Company will not provide advance notice of changes to taxes and surcharges, except as required by applicable law. All such charges shall be shown separately on the bill. The Customer is responsible for all other charges or payments (state, interstate, or local) made to the Telephone Company or any other entity associated with providing the service, or any other connections that may be required that do not fall within this tariff.

 

(F)    Billing Disputes

 

(1) A good faith dispute requires the Customer to provide a written claim to the Telephone Company. Instructions for submitting a dispute can be obtained by calling the billing inquiry number shown on the Customer’s bill, or, when available, by accessing such information on the Telephone  Company’s website also shown on the Customer’s bill. Such claim must identify in detail the basis for the dispute, and if the Customer withholds the disputed amounts, it must identify the account number under which the bill has been rendered, the date of the bill, and the specific items on the bill being disputed to permit the Telephone Company to investigate the merits of the dispute.

 

(2) Customer must contact the Telephone Company within sixty (60) days of the date of the bill which contains the disputed charge. Refunds or adjustments will not be issued for any charge that is more than sixty (60) days old at the time the Customer notifies the Telephone Company.

 

(3) Customer may withhold the disputed portion of the bill pending resolution of the dispute, however all non-disputed charges on the bill must be paid by the bill due date indicated on that bill.

 

(4) The Telephone Company will notify the Customer of the results of its inquiry, and either adjust the billing, issue a credit, or notify the Customer that all or a portion of the disputed amount is still owed. Within fifteen (15) days thereafter, the Customer is required to pay the amount due.

 

(5) If Customer fails to pay this amount within the required time, the Customer account will be deemed past due and unpaid and the service will be subject to termination as described  previously in this section. Any payments the Customer withholds pending resolution of the dispute may be subject to a late payment charge at the interest rate set in 2.4.1(D)(1) above and applied to past due amounts.

 

2.4.2    Credit Allowance for Service Interruptions

 

(A) Credit for failure of Service will be allowed only when failure is caused by or occurs in the Company’s facilities or equipment owned, provided and billed for by the Company. Credit allowances will also be allowed for any period where the Service is interrupted by the Company for access to its facilities for the purposes of investigating and clearing troubles and/or maintenance.

 

(B) Credit allowances for failure of Service or equipment starts when the Customer notifies the Company of the failure and ceases when the operation has been restored.

 

(C) The Customer shall notify the Company of failures of Service or equipment and make reasonable attempts to ascertain that the failure is not caused by Customer premises equipment or Customer provided facilities, any act, or omission of the Customer, or in wiring or equipment connected to the Customer’s terminal.

 

(D) Only those portions of the Service or equipment operation disabled will be credited.

 

(E) A credit allowance will not be given for interruptions caused by the negligence or willful act of the Customer, or interruptions caused by failure of equipment or service not provided by the Company. A credit allowance also will not be given for any failure of performance hereunder due to causes beyond its control, including, but not limited to: (1) acts of God, fires, flood or other catastrophes; (2) any law, order, regulation, directive, action or request of the United States Government, or any other government, including state and local governments having jurisdiction over the Company, or of any department, agency, bureau, corporation or other instrumentality of any one or more of said governments, or of any civil or military authority; or (3) national emergencies, insurrections, riots, wars or other labor difficulties.

 

2.5       Executed Agreements

 

The Telephone Company  and the Customer may execute an agreement (Agreement) setting forth, based on the Customer’s application of service, the specific services available under the regulations, rates and charges that the Customer is ordering, the terms and volume commitments the Customer is establishing,  and the type and volume of service the Customer is ordering. The Agreement  shall incorporate by reference the regulations, rates and charges, which would be the current rates posted on the Telephone Company’s website or delivered to the Customer via United States Postal Service.

3. Digital Subscriber Line Service

3.1       General Regulations

 

DSL Services provide transmission services over local exchange service facilities that can be used for simultaneous voice and data communications. Service is provided, where available, between Customer Designated Premises (CDP) and designated Telephone Company central office (CO).

 

DSL Services use proprietary equipment to provide high-speed capability (of 512 kbps upstream/1 Mbps downstream, where technically feasible) digital internet access.  The equipment consists of Digital Subscriber Line Access Multiplexer (DSLAM) located in the CO and the corresponding remote “modem” unit located at the Customer premises.

 

3.1.1 Where technically feasible, ADSL Access Service is available as two service options, i.e., ADSL Voice-Data and ADSL Data-Only.

3.1.1.1 The ADSL Voice-Data option provides transmission of data signals using the Telephone Company’s existing local exchange service line at peak data transmission speeds capable of 512 kbps upstream and 1 Mbps downstream (where technically feasible), as determined by the Telephone Company and adjusted from time-to-time.   Voice-Data option may be used for simultaneous voice and data communications.

 

3.1.1.2  The ADSL Data-Only option provides transmission of data signals using the Telephone Company’ s existing local exchange facilities at peak transmission speeds capable of 512 kbps upstream and 1 Mbps downstream (where technically feasible), as determined by the Telephone Company and adjusted from time-to-time.

 

3.1.2 Where technically feasible, SDSL Access Service is available as two service options, i.e., SDSL Voice-Data and SDSL Data-Only.

3.1.2.1 The SDSL Voice-Data option provides transmission of data signals at peak data transmission speeds of 1 Mbps (where technically feasible) using the Telephone Company’s existing local exchange service line.  This option may be used for simultaneous voice and data communications.

 

3.1.2.2 The SDSL Data-Only option provides transmission of data signals at peak transmission speeds of 1 Mbps (where technically feasible) using the Telephone Company’s existing local exchange facilities.  This option does not provide the ability to transmit voice communications.

 

3.2       Installation

Installation  of DSL Services will be from the CO to the surge protector located within the Network Interface Device (NID). If the Customer requires an adapter that includes a router, hub, firewall, other devices, or software they may purchase it from any third party or from the Telephone Company.

Monthly charges for DSL Services are for the circuit and CO termination. Network Interface Card (NIC) for the associated hardware or software is not included in the monthly charge.

If the Customer requires any special inside wiring they may contract with the Telephone Company or any third party provider for that special wiring. Nonrecurring charges include the service order and Customer premises visit. They do not include any Customer premises wiring charges beyond the Protector.

During Telephone Company promotions  or at the Telephone  Company’s discretion, the installation fee may be waived.  Installation (non-recurring) charges are set forth in Section 4.1 following.

 

3.3       Conditions

 

The following conditions set forth by the Telephone Company are applicable for DSL Services provided by the Telephone Company:

3.3.1. The initial and minimum service period is one month. If Service is disconnected prior to the end of the minimum service period, the Customer will be assessed all applicable monthly  recurring rates  for the remainder of the minimum service period.

3.3.2. Specified data access rates are the peak download rates available on the local loop segment of the facility. The Telephone Company cannot guarantee effective throughput beyond the DSL circuit,  for example, at an Internet Service Provider’s (ISP’s)  server  or at a Local Area Network (LAN) server.

3.3.3.  Availability of the DSL Service is subject to facility limitations, including loop length  and other network  characteristics.

3.3.4 With 30 days notice, the provision of DSL Service may be withdrawn.

3.3.5 For any reason that the local exchange line is disconnected, the Telephone Company will automatically disconnect the DSL Service (This does not apply to Data Only Customers).

3.3.6 The Telephone Company has bundling prices available at their discretion.

3.3.7 A DSL Network Reconfiguration Charge applies when the DSL Service Customer requests the Telephone Company’s network to:

(A)    Accommodate a change in the DSL Service Customer’s existing Internet Protocol (IP) address

(B)    Limit the data speed delivered over the Customer’s existing DSL Service line The nonrecurring charge set forth in Section 4.1 (D), following, applies for each request per DSL Service line.

 

3.5       MultiMedia Virtual Circuit Channel (MM-VCC)

Where suitable facilities exist, an Ethernet Transport Service (“ETS”) (as defined in NECA Tariff #5) customer that requires the ability to send high speed multimedia transmissions  may also order an ETS MM-VCC between its CDP and the premises of its end user customer, provided such end user customer’s premises is equipped with ADSL Access Service provided by the Telephone Company under this Service Guide. ETS MM-VCCs are only available when the ETS customer’s CDP, the ETS customer’s end user premises and the Telephone Company’s DSL Access Service Connection Point SWC are all located within the serving territory of the Telephone Company. The ETS MM-VCC is available in increments of 10 Mbps, see Section 4.1(D) following. A MM-VCC can only be ordered in conjunction with DSL service provided in this Service Guide, and can be ordered to the physical bandwidth limitations of the Telephone Company’s  plant and network capabilities (as determined by the Telephone  Company).

4. Rates and Charges

4.1    Digital Subscriber Line Service

 

(A)       Asymmetric Digital Subscriber Line Access Service

 

Monthly Rate Nonrecurring Charge
ADSL Line Charge
Per Voice Data Option
$23.66 $125.00

 

(B)       Symmetric Digital Subscriber Line Access

 

Monthly Rate Nonrecurring Charge
SDSL Line Charge
Per Voice Data Option
$23.66 $125.00

 

(C)       Volume Pricing Commitment Plan (VPCP)

The Telephone Company offers a VPCP for multiple Customers per study area on the Discount Pricing Arrangement plan.

 

Monthly Volume Commitment Level Monthly Discount
200 5%
500 10%
7500 15%

 

The Telephone Company will assess a shortfall charge of $10.00 per line that falls below the commitment.

Upon providing thirty (30) days written notice to the Telephone Company, an existing VPCP Customer may increase the existing volume commitment when it establishes a new higher volume commitment level; the higher discount associated with the new commitment level will apply on a prospective basis for the balance of the VPCP commitment period.  Downgrades from a higher volume commitment level to a lower volume commitment level upon thirty (30) days written notice to the Telephone Company are treated as a termination of the VPCP.

 

(D)       ETS MultiMedia Virtual Circuit Channel (MM-VCC) – Per 10 Mbps

 

Monthly Rate Nonrecurring Charge
MM-VCC(0 to 250 end users)
One-Way $5.00 $7.00
Two-Way $6.00 $7.00
MM-VCC (251-350 end users)
One-Way $4.00 $7.00
Two-Way $5.00 $7.00
MM-VCC (351-500 end users)
One-Way $2.00 $6.00
Two-Way $3.00 $6.00
MM-VCC (501 and over end users)
One-Way $0.00 $0.00
Two-Way $0.00 $0.00

Lifeline Program Terms and Conditions

Dunkirk and Fredonia Telephone Company Lifeline Terms and Conditions

1. Lifeline Discounted Service

This service provides a flat rate federal discount of $9.25, consisting of a $6.50 reduction of the Federal Subscriber Line Charge and a $2.75 reduction in the monthly rate for local exchange telephone service for residential customers. Qualified customers may choose any type or grade of local telephone service, including bundled services that are normally offered by the Company. The Company’s voice lifeline plan includes unlimited local minutes-of-use within the toll-free calling area. The Company’s voice lifeline plan does not include any free minutes-of-use for toll unless a “bundled minutes” package is chosen.

1A. Additional Lifeline Discount

This service provides the discount as outlined above and may provide an additional discount equal to the serving company’s increase in residential basic local exchange service, as authorized by the NYS Department of Public Service in Case No. 07-C-0349, released March 4, 2008, whereby the NY Commission authorized certain companies to increase basic local service rates up to $2.00 per year for 2 years. The discount can be found on Addendum 1 of the individual Company tariff for those companies offering the Additional Lifeline Discount.

Qualified customers may choose to apply the federal Lifeline credit to any of the company’s local service offerings, including any local bundled service offering, basic local service, or message rate service. Message rate Lifeline service is available only where central office facilities permit. For connection of new service, service connection charges apply unless the customer qualifies for connection assistance under the Tribal Lands Link Up program.

Service connection charges do not apply to change existing service from:

  • Message or flat rate services to Lifeline service.
  • Lifeline service to non-Lifeline services.

 

2. Regulations

These services are restricted to low income residential customers. To qualify for Lifeline service a customer must certify and provide documentation as income eligible. For a consumer to be eligible under the income requirements, the consumer’s household income as defined in § 54.400(f) of the FCC Rules must be at or below 135% of the Federal Poverty Guidelines for a household of that size or a recipient of benefits from any one of the following Entitlement Programs:

  • Medicaid;
  • Supplemental Nutrition Assistance Program (SNAP) F/K/A Food stamps;
  • Supplemental Security Income;
  • Federal Public Housing Assistance (Section 8);
  • Low-Income Home Energy Assistance Program (LIHEAP);
  • National School Lunch Program’s free lunch program;
  • Temporary Assistance for Needy Families/SafetyNet;
  • Veterans Disability Pension
  • Veterans Surviving Spouse Pension

The Lifeline discount is effective upon receipt of a completed form of eligibility. If the form is not returned, no further action is taken by the Company to establish eligibility.

The Company, in coordination with appropriate agencies and the Lifeline Customer, will require Lifeline customers to be re-certified, on an annual basis. Lifeline customers will need to certify that they continue to be eligible to receive these Lifeline benefits and that they are not receiving benefits from another company. If, a customer is identified as being ineligible, the customer will be notified that unless the information is shown to be in error, the Lifeline discount will be discontinued. The customer will be billed for discounts received for the time that they were proven to be ineligible for the service.

 

3. Locality Charge Waiver

Customers receiving Lifeline Telephone Service will have applicable locality charges waived each month while they are receiving the Lifeline Assistance.

 

4. Voluntary Toll Blocking (Restriction)

Customers receiving Lifeline service can voluntarily request and receive toll blocking (call restriction), third number billing/collect call restriction without a monthly charge. There will be no record order charge to add these types of restrictions (blocking).

Cassadaga Telephone Corporation Lifeline Terms and Conditions

1. Lifeline Discounted Service

This service provides a flat rate federal discount of $9.25, consisting of a $6.50 reduction of the Federal Subscriber Line Charge and a $2.75 reduction in the monthly rate for local exchange telephone service for residential customers. Qualified customers may choose any type or grade of local telephone service, including bundled services that are normally offered by the Company. The Company’s voice lifeline plan includes unlimited local minutes-of-use within the toll-free calling area. The Company’s voice lifeline plan does not include any free minutes-of-use for toll unless a “bundled minutes” package is chosen.

1A. Additional Lifeline Discount

This service provides the discount as outlined above and may provide an additional discount equal to the serving company’s increase in residential basic local exchange service, as authorized by the NYS Department of Public Service in Case No. 07-C-0349, released March 4, 2008, whereby the NY Commission authorized certain companies to increase basic local service rates up to $2.00 per year for 2 years. The discount can be found on Addendum 1 of the individual Company tariff for those companies offering the Additional Lifeline Discount.

Qualified customers may choose to apply the federal Lifeline credit to any of the company’s local service offerings, including any local bundled service offering, basic local service, or message rate service. Message rate Lifeline service is available only where central office facilities permit. For connection of new service, service connection charges apply unless the customer qualifies for connection assistance under the Tribal Lands Link Up program.

Service connection charges do not apply to change existing service from:

  • Message or flat rate services to Lifeline service.
  • Lifeline service to non-Lifeline services.

2. Regulations

These services are restricted to low income residential customers. To qualify for Lifeline service a customer must certify and provide documentation as income eligible. For a consumer to be eligible under the income requirements, the consumer’s household income as defined in § 54.400(f) of the FCC Rules must be at or below 135% of the Federal Poverty Guidelines for a household of that size or a recipient of benefits from any one of the following Entitlement Programs:

  • Medicaid;
  • Supplemental Nutrition Assistance Program (SNAP) F/K/A Food stamps;
  • Supplemental Security Income;
  • Federal Public Housing Assistance (Section 8);
  • Low-Income Home Energy Assistance Program (LIHEAP);
  • National School Lunch Program’s free lunch program;
  • Temporary Assistance for Needy Families/SafetyNet;
  • Veterans Disability Pension
  • Veterans Surviving Spouse Pension

The Lifeline discount is effective upon receipt of a completed form of eligibility. If the form is not returned, no further action is taken by the Company to establish eligibility.

The Company, in coordination with appropriate agencies and the Lifeline Customer, will require Lifeline customers to be re-certified, on an annual basis. Lifeline customers will need to certify that they continue to be eligible to receive these Lifeline benefits and that they are not receiving benefits from another company. If, a customer is identified as being ineligible, the customer will be notified that unless the information is shown to be in error, the Lifeline discount will be discontinued. The customer will be billed for discounts received for the time that they were proven to be ineligible for the service.

3. Locality Charge Waiver

Customers receiving Lifeline Telephone Service will have applicable locality charges waived each month while they are receiving the Lifeline Assistance.

4. Voluntary Toll Blocking (Restriction)

Customers receiving Lifeline service can voluntarily request and receive toll blocking (call restriction), third number billing/collect call restriction without a monthly charge. There will be no record order charge to add these types of restrictions (blocking).

Regulated Telephone Service Complaint Process

Please follow the following process from the Department of Public Service (DPS)

If you have a complaint about your regulated telephone service or billing problem that cannot be resolved with your telephone company:

 

1. You Must First Contact your Telephone Company for a Resolution

Cassadaga Telephone Corporation – 5025
Dunkirk and Fredonia Telephone Company – 5075
DFT Local Service Corporation d/b/a DFT Select One – 6492

Email:         info@dftel.com

Phone:       877-653-3100 or 716-673-3000

or Mail:       DFT Communications

38 Temple Street

PO BOX 209

Fredonia, New York 14063

 

2. If the issue remains unresolved, contact the DPS HELPLINE

 

DPS HELPLINE

Internet:    www.dps.ny.gov/complaints

Phone:       800-342-3377

or Mail:      Department of Public Service/Complaints

Office of Consumer Services

3 Empire State Plaza

Albany, New York 12223