Careers

Join the DFT Communications Family of Services

They say great minds think alike.

 

We say great minds think innovatively, creatively, and ingeniously. And thanks to some exciting, explosive growth, we’re always looking for a few great minds. Perhaps yours is one of them.

 

We’re looking for people who want to spend their 8-5 (we’re a little more flexible and sometimes more demanding than that, but you get the point) in a high-energy, high-impact environment, thinking and working creatively. When you work with us, you’ll be challenged, empowered, and, most of all, appreciated.

 

We listen some, talk some, challenge old ways of thinking, strategize about new ways of doing, then create and deliver innovative solutions. And, if that wasn’t good enough, we have a great time doing it. 

Current Career Opportunities

Account Manager

The role of our Account Managers is to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Success will be based on the growth of existing accounts and the ability to identify and establish new opportunities.

 

Duties:  

  • Develop and oversee customer retention campaigns
  • Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
  • Manage budget and hit or exceed monthly quota as established by Account Management Supervisor
  • Operating as the lead point of contact for all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit
  • Develop trusted advisor relationships with key accounts and customer stakeholders
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Collaborate with sales team to identify and grow opportunities
  • Assist with challenging client requests or issue escalations as needed
  • Work in a team environment with sales team, engineering team and network team to provide solutions and meet customer needs and expectations
  • Learn and understand company products and services to provide a consultative sales approach for customers
  • Develop customer expectations of services, products, price structures, installation and scheduling. Continue to guide and manage customer expectations long germ
  • And any other duties as assigned.

Security Account Manager

The role of our Account Managers is to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Success will be based on the growth of existing accounts and the ability to identify and establish new opportunities.

 

Duties:  

  • Develop and oversee customer retention campaigns
  • Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
  • Manage budget and hit or exceed monthly quota as established by Account Management Supervisor
  • Operating as the lead point of contact for all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit
  • Develop trusted advisor relationships with key accounts and customer stakeholders
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Collaborate with sales team to identify and grow opportunities
  • Assist with challenging client requests or issue escalations as needed
  • Work in a team environment with sales team, engineering team and network team to provide solutions and meet customer needs and expectations
  • Learn and understand company products and services to provide a consultative sales approach for customers
  • Develop customer expectations of services, products, price structures, installation and scheduling. Continue to guide and manage customer expectations long germ
  • And any other duties as assigned.

Information Technology (IT) Sales Engineer

The Information Technology (IT) Sales Engineer will be responsible developing new and maintain existing customer relationships throughout the organization.  Prior professional experience within IT Technology environments such as Data Centers, Server/Local Area Networks, Computer Repair, and Technology Sales is highly desired.  As a member of the IT team, the candidate will assist the department in sales, quoting, and relationship coordination with customers.  This position requires organization and time management skills as the IT Sales Engineer must make customer support and service an upmost priority.

 

Primary Responsibilities

  • Manage, develop and maintain relationships with new and existing customer opportunities.
  • Travel to customer locations, coordinate sales meetings and attend business related events.
  • Quoting of new equipment, services, contracts, and renewals. This includes Computers, Printers, Network Equipment, Wireless Systems, and other related endpoints.
  • Understand and develop pricing structures, installation and delivery processes for exceptional customer experiences.
  • Collaborate with other departments of the organization to understand IT services and related technologies.
  • Provides recommendations to management for operational adjustments within the department.

 

Secondary Responsibilities

  • Perform basic troubleshooting when needed
  • Provide designs, strategies and related knowledge for customer deployments.
  • Assist the Sales, Network, Field, and Technical operational departments when necessary.
  • Other duties required by management

 

Qualifications

  • Server Infrastructure knowledge
  • Sales Experience
  • WAN, LAN, and IPv4 knowledge
  • Local endpoint knowledge including but not limited to PCs, VoIP, Network Switches and Routers.

 

Experience and Education Requirements

  • Associates Degree in computer science, management information systems, business administration or equivalent.
  • Prior Sales Experience in Information Technology or other related industry.
  • Techonoo
  • A combination of experience, education and certifications will be considered.

 

Schedule

  • Typically, Monday – Friday 8am-5pm (EST) (Variable based on situation or business need)

Information Technology (IT) Technician

The Information Technology (IT) Technician will be responsible for internal and external support for DFT Communications Customers and users throughout the enterprise.  Prior professional experience within IT Technology environments such as Data Centers, Network Operation Centers (NOC), Server/Local Area Networks, and Computer Repair is highly desired.  As a member of the IT team, the candidate will be a part of a 24/7 Operational Team with possibility of flexible work shifts and rotating on-call responsibilities.  The IT Technician will be the “Subject Matter Expert” (SME) and handle customer support needs as they arise.

 

Primary Responsibilities

  • Local Area Network (LAN), Service Administration and Support for DFT customers and clients.
  • SME for DFT Customers and other related services.
  • Prepares users by designing and conducting training programs; providing references and support.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Customer and client server and endpoint “Break-Fix” Support.
  • Provides 1st tier software support when needed.
  • Provides recommendations to management for operational adjustments within the department.
  • Performing basic to advanced software troubleshooting and maintenance on systems and related customer networks.
  • Manage, maintain and support Cloud based services such as Office 365.
  • Travel to and from customer locations and service areas, as well as, remote support when necessary.

 

Secondary Responsibilities

  • Provides exceptional customer service to resolve or ensure resolution of problem diagnosis/assessment and repairs.
  • Develop and promote new customer sales opportunities when appropriate.
  • Assist the Sales, Network, Field, and Technical operational departments when necessary.
  • Other duties required by management

 

Qualification

  • Server Infrastructure knowledge
  • Microsoft Server Technologies including Active Directory. Experience and understanding of Non-Microsoft Operating Systems (Unix, Linux, MacOS, etc.)
  • WAN, LAN, and IPv4 knowledge
  • Local endpoint knowledge including but not limited to PCs, VoIP, Network Switches and Routers.

 

Experience and Education Requirements

  • Bachelor’s Degree in computer science, management information systems, business administration or equivalent.
  • Certifications in any of the listed operating systems or network applications. (CompTIA A+, N+, Cisco, Microsoft, etc.)
  • A combination of experience, education and certifications will be considered.

Schedule

  • Rotating On-Call (Week)

Schedule can vary due to department requirements such as maintenance windows, emergencies and other situation deemed necessary by management.

Line/Installation Technician

We are seeking a Line/Installation Technician to become a part of our team! You will assist with the installation and repair of copper/fiber telecommunications facilities.

 

Responsibilities:

  • Responsibilities:
  • Assist with the installation and repair of telecommunications facilities
  • Including outside plant construction, installation and repair of data circuits
  • Maintain a safe and clean work environment
  • Perform routine preventative maintenance
  • Perform other duties as assigned

 

Qualifications:

  • CDL license is a plus
  • Pole climbing certification is a plus
  • Basic telephony knowledge
  • Willingness to learn
  • POTS/xDSL knowledge preferred
  • Familiarity with maintenance tools and equipment
  • Ability to handle physical workload
  • Work well in team environment
  • Ability to prioritize and multitask
  • Ability to work in various working conditions
  • Compensation commensurate with experience

The Network Operations Center (NOC) Support Technician

The Network Operations Center (NOC) Support Technician will be responsible for monitoring network events, alarms, and irregularities; perform high level triage of network events and alarms to assist Network Administrators and Engineers.  This position will require direct communication with customers as necessary and work closely with other company organizations such as Customer Service, Sales, and Repair.

 

Primary Responsibilities

  • Monitoring of Network Systems and respond to network alarms as necessary.
  • Answer customer related calls create trouble tickets and perform initial triage for issue resolution.
  • Perform direct communication to other Network Carriers when necessary.
  • Support of Network Administrators and Engineers by diagnosing first level carrier network issues; escalation as necessary.
  • Understanding of standard Ethernet, Telephony Copper, and Fiber Optic interfaces.
  • Service Order and Provisioning support.

 

Qualifications

  • WAN, LAN, and IPv4 Knowledge
  • Basic Telephony, FTTx, xDSL and service delivery knowledge
  • Strong Analytical and Organizational skills
  • Experience with ticketing systems, service triage and order processing.
  • Proficiency in Microsoft Office products (Excel, Word, Visio)
  • Experience with Network Monitoring Tools (SolarWinds, PRTG, Calix Cloud, or IPSwitch)

 

Experience and Education Requirements

  • Associates Degree in computer science, management information systems, business administration, telecommunications operations, electrical engineering or equivalent.
  • At least 2+ years in an IP Network Environment or Network Operations Center.
  • Experience with Adtran, Calix, Cisco and Class 5 PSTN Switching equipment are desired by not required.
  • A combination of experience, education and certifications will be considered.

 

Schedule

  • Rotating On-Call (Week)
  • Schedule can vary due to department requirements such as maintenance windows, emergencies and other situation deemed necessary by management.

Employee Testimonials

Download the Employment Application and submit to DFT Communications to begin applying to any of our open career opportunities.

Apply Today!

Please forward your resume and application to:

 

Human Resources/WB

DFT Communications

PO Box 209

Fredonia, NY