Selecting a security system to protect your home or business may be one of the most important decisions you ever make. It will give you a secure feeling when you sleep at night or are away from your home or business. When you purchase a security system from DFT Security, you’ll be getting the highest quality, most advanced state-of-the-art equipment available.
Welcome to DFT Security
Burglar Alarms Systems
Selecting a security system to protect your home or business may be one of the most important decisions you ever make. The system will help protect important information or valuables you’ve worked so hard for. More importantly, it will give you a secure feeling when you sleep at night or are away from your home or business. When you purchase a security system from DFT Security, you’ll be getting the highest quality, most advanced state-of-the-art equipment available.
Whether you live or own a business in a city, suburb or rural community the presence of crime has become an inescapable reality. It threatens every one of our children, our property and us. One of the best ways to help keep your family safe and protect your property is by selecting a professionally installed security system from DFT Security.
As a First Alert Professional™ authorized dealer, DFT Security is the best in your community. We take pride in operating a reliable business that you can count on. We show the utmost respect for your home and business by taking pride in our work, which you will see as a neat and efficient installation. Central station monitoring and dispatching is done from our own local, computerized 24 hour Security Center. Most importantly, DFT Security is dedicated to the safety of your home and business, that’s why your system and its monitoring is customized to specifically meet your needs.
Protect the ones you love with professionally installed and monitored smoke detectors from DFT Security System Sensor smoke detectors are a logical extension to your home security system. Whether they are installed with a new system or added to an existing one, the smoke detectors can be connected directly to the security control panel monitored by DFT’s Central Monitoring Station.
When smoke is sensed at any one of the protected locations in you home, the detector will send a message to your control panel which will then cause all the evacuation horns to sound. The panel will then relay the emergency signal to DFT’s Central Monitoring Station where the message is received and a response made. The local fire department is then notified, so that help is on the way, whether your are home or away.
According to 1997 National Fire Protection Association statistics:
- Every year, 81% of all people who die in fires, die at home.
- 45% of reported home fires and 60% of home fire deaths occureed in homes with no smoke detectors.
- There were 406,500 residential fires, 3,390 deaths and $7.0 billion in direct property damage in 1997.
“But I already have a smoke detector…”
You may already have a battery-operated or hard wired 120VAC smoke detector in your home, but how do they compare to a monitored system?
Battery operated detectors have two major problems. First, they are rarely connected to other detectors, remote warning devices, or a central monitoring station. If they are located outside a bedroom, they may not be heard by a sound sleeper, especially if the bedroom door is closed or just partially open. If detectors are located on a different level of a residence than the bedroom level, then the likelihood they will wake up sleepers diminishes further. A second problem with battery operated detectors is their batteries- if they are not periodically replaced, detectors will not work! Too many fire deaths occur in homes where detectors fail to function because their batteries are dead, disconnected or removed.
- AC Powered Detectors
Many AC powered detectors are not connected to other detectors or remote warning devices. Even those that are only connected to other devices can provide a local warning of fire. If no one is home, a fire can develop without anyone taking action to protect valuable property.
- Monitored Detectors
Monitored Detectors, especially when located on all levels of a residence and in all bedrooms, provide the best kind of early warning fire protection. If monitored detectors sense a fire developing, they signal an alarm control which activates all evacuation horns throughout a residence and sends a fire alarm signal to a remote central station which can notify the fire department. They provide fire protection when you are home and away. As part of a home security system, monitored detectors provide both an AC primary power supply and a rechargeable back up battery.
Stay in control… DFT Security Access Control Systems allow you complete control over access to your facilities. There are many solutions depending on your needs: keypads, combination locks and swipe cards.
Fix the problem…before it’s a problem. Don’t risk property damage due to flooding. Our water and temperature sensors can help prevent important information and valuables from being lost.
Central Station Monitoring
DFT Security’s UL Certification means greater peace of mind. It means your home or business or business is protected 24 hours, every day, personally and without delay, using the most advanced equipment.
Central Station Monitoring
DFT Security’s UL Certification means greater peace of mind.
With DFT you can rest assured your emergencies are handled by experienced professionals. It means your home or business or business is protected 24 hours, every day, personally and without delay, using the most advanced equipment. Our “access restricted” state-of-the-art facility has met or surpassed the stringent standards as determined by Underwriter Laboratories (UL).
These requirements include:
- The building housing the central station must meet rigid fire ratings as to building material, fire extinguishing ability and emergency features.
- The building must be secure against intrusion, and include UL rated doors, locks, building materials and security systems.
Central Station Facility Operations
- Emergency response personnel must be available and “on-site” 24 hours, every day.
- Records tracking standards on equipment maintenance and staffing must be kept.
- Back-up communication methods to public service authorities must be in place.
- UL mandates the number of operators on duty per shift. Non-UL stations have no requirements. Most have only one operator, especially in the late evening/early morning.
Central Station Equipment Standards
- Alarm receiving equipment must have a redundancy (back-up) in case of equipment failure with 30-second switch over to insure no “down time”.
- A generator must be in place that automatically takes over powering of all central station equipment in case of AC power failure.
- Central Station must have uninterruptible power supply that insures constant filtered power to equipment and in effect is a fail safe of at least 4 hours back up to generator.
Earning and maintaining the UL certification is not an easy or inexpensive undertaking for a company. DFT Security has chosen to be a UL Certified Central Station because it means superior service and greater PEACE OF MIND for our clients.
Choosing a Monitoring Center
If you choose a monitored system, learn who is going to monitor it. It may not be the company that sells you the basic alarm-and-security system. Many companies subcontract with a monitoring firm to handle calls, and that firm may not even be in your state. You’ll know that your monitoring company is secure if it has an Underwriters Laboratory (UL) rating. DFT Security Services operates its own local UL Listed 24-hour Central Station monitoring center.
How is my system monitored?
Communication between your alarm system and DFT Securitys Central Station Monitoring Center begins with the installation of your alarm control panel, detection / initiating devices, and a telephone connection in your home or business. Communication from your home or business to DFT Securitys Central Station Monitoring Center typically works over telephone lines*.
* A “normal” loop start telephone line is required for connection of the alarm panel to DFT Securitys UL Listed Central Station (This is often your existing phone line). Telephone lines are susceptible to failure as a result of bad weather, equipment malfunction or failure and intentional disabling by burglars. Loss of telephone service will prevent DFT Security from receiving the alarm activation signal and thus dispatching appropriate emergency authorities or key holders. DFT Security will not be aware nor notified of any telephone service disruption by the above described alarm system. AlarmNet-C Cellular, AlarmNet-M Mobitex Long-Range Radio and AlarmNet-I Internet Backup monitoring service and backup communications and /or local telephone company supplied secure lines which can notify DFT Security of alarms or phone trouble without normal telephone service are strongly suggested. Please inquire as to the availability of these different services for your location.
If an alarm situation occurs, what happens next?
- When an alarm signal occurs, it is because a specific device or sensor has been interrupted or tripped.
- When that happens, the device is designed to communicate with the alarm control panel in your home or business.
- Once the control panel receives the signal, your system is designed to seize your telephone line (your phone appears dead until the communication is complete, approximately 45 seconds) and send a signal over that telephone line to DFT Securitys Central Station Monitoring Center.
- This signal will then be received and displayed via computer to one of DFT Securitys Central Station Operators, who will follow a procedure specific to the type of alarm signal received.
- What happens next may include the Operator calling your home or business to determine if the alarm was accidentally activated, or to determine the type of assistance that you need. Calling to confirm helps DFT Security prevent unnecessary trips by the authorities and avoid false alarm fines or penalties to you from your local agencies.
- Depending on the signal DFT Security’s Central Station Operators may also notify the proper authorities and the individuals on your emergency contact list so that they can respond to the emergency or get in touch with you.
- DFT Security’s UL Listed Central Station Monitoring Center is local, owned, operated and staffed by DFT personnel.
How Signals Are (Typically*) Handled By DFT Security’s Central Station
This type of signal is always verified. An operator will first telephone the premises. If there is no answer after three rings, the authorities will be dispatched and emergency contacts / key holders will be notified. If the line is busy, authorities will be dispatched. Customers who are at the site and know that the alarm is false should try to answer the phone promptly and give the operator their Password.
This type of signal is typically verified. An operator will first telephone the premises. If there is no answer after three rings, the authorities will be dispatched and emergency contacts / key holders will be notified. If the line is busy, authorities will be dispatched. Customers who are at the site and know that the alarm is false should try to answer the phone promptly and give the operator their Password.
Commercial Fire / Fire Sprinkler
There is no verification for this type of signal. The fire department is dispatched first, then a telephone call to the premises is made to alert the customer that the fire department is on its way. If there is no answer, emergency contacts / key holders are called to meet the fire department. If a false alarm has been sounded, please call the central station quickly. Although the fire department’s visit cannot be cancelled, it is important that it be informed.
Residential Panic / Duress Signal
There is no verification for these signals. Authorities are sent immediately. If a false alarm has been sounded, call the central station immediately. It cannot be cancelled if the police have been notified.
Commercial Ambush / Holdup Signal
There is no verification for these signals. Authorities are sent immediately. If a false alarm has been sounded, call the central station immediately. It cannot be cancelled if the police have been notified.
Emergency Alert Signal
An operator will telephone the premises first to verify, and follow your special instructions as necessary.
Environmental / Supervisory Signal
This type of signal indicates problems associated with building temperature, gas, flood, sump pump, low battery, power failures or in Commercial fire alarm systems low water pressure. An operator will telephone the premises first. If there is no answer, the operator will call emergency contacts / key holders.
This is an internal signal generated by DFT Securitys Central Station computers when your alarm system misses or fails to communicate its assigned Check-In signal. This type of signal may indicate a problem associated with your alarm panel or telephone connection. An operator will first telephone the premises to have you test your system and attempt to determine the problem. If there is no answer the operator will call emergency contacts / key holders and DFT Service & Repair will be notified.
* DFT Security can customize the procedures for every signal sent from your premises to match your exact requirements. Please contact your DFT Customer Service Representative for more information on customization of dispatch procedures
How does a DFT Security system work?
Once you’ve decided to purchase a security system, there are still some decisions you’ll need to make regarding the type of protection you need. This information has been prepared to help you understand the key elements of a security system. Your DFT Security Professional can answer any further questions you might have, so don’t hesitate to call us.
A DFT Security system consists of a control panel which functions as a central computer, receiving messages from a number of sensors that act as the “eyes” and “ears” of the system. If the system is “armed” and the panel receives a signal it automatically alerts the DFT Security Central Monitoring Center via the built-in telephone communicator and/or the optional PRN radio or UPLink Cellular transmitter. The DFT Security dispatcher then alerts the appropriate authorities and other you designate to the emergency condition.
Keypads located near common entry doors allow you to control the system. Any number of other products and devices make up a DFT Security system.
- Magnetic Contacts to protect doors and windows that open.
- Glass Breakage Sensors to protect windows and glass doors
- Motion Sensors to detect movement within a defined area.
- Panic Switches that can be manually operated to summon the authorities and/or sound an alarm siren.
- Window Alarm Screens, which allow alarm protection with windows wide open.
- Sirens and Sounders to alert you and your neighbors of an alarm activation.
- Smoke and Heat detectors to alert you and the Fire Department of a fire.
- Environmental Sensors such as Freeze Alarms, Water Leakage and Carbon Monoxide Detectors.
Can I have my system turned on when I’m home?
Yes, your system can be designed in any number of ways to accommodate your lifestyle. You can choose from several levels of protection. For example, when you are away from home you can have all sensors activated. When you are at home in the evening, watching TV or making dinner, you can choose to have your door and window sensors activated and your motion sensors off. Your DFT Security Professional can help design the system that works best for you.
What is Magnetic Contact?
It is a two-part device that protects doors and windows that open. One part of the contact is a switch , installed in the door or window jamb or frame; the other is installed in the door or window itself and contains a magnet that signals an alarm when it moves “out-of-contact” (range) with the switch.
How does a Glass Breakage Sensor work?
There are two basic types of glass breakage sensors= an “acoustic” sensor that is mounted on a wall or ceiling and listens for the sound of breaking glass in a window or door and a “shock” sensor that is mounted on the window and “feels” the shock of breaking glass. Optimally, a glass breakage sensor could detect an intruder while he is still outside your home. Your DFT Security Professional will be able to recommend the best product for each room in your home.
What is a PIR?
A passive infrared motion detector (PIR) is a security sensor that detects an intruder by sensing his body heat as he passes through the area “covered” by the PIR. Since PIR’s are motion sensors, they are designed to be used when no one is at home or when the family will not be moving through the protected areas. If you will have dogs or cats home when the PIR is on, Let your DFT Security Professional know so that he can provide you with the appropriate system design.
I have a battery-operated Smoke Detector, why would I need one on a security system?
A system smoke detector that is connected to DFT’s control panel provides more protection than a “stand-alone” detector because it is monitored. This means that when smoke or excessive heat is detected, an alarm is sounded and a signal is sent to the control panel. The panel automatically signals the DFT Security Central Monitoring Center via the built-in telephone communicator and/or the optional PRN radio or UPLink Cellular transmitter. The DFT Security dispatcher then alerts the Fire Department. All this, even if you’re not home.
This information is provided to you by DFT Security Services, Inc. a leading contractor and supplier of quality security systems since 1978. DFT Security offers a wide range of products and services to meet your budget requirements and your ever-changing security and safety needs.
For more information or to schedule your FREE – No Obligation personal security survey, please contact DFT Security today at 800.724.1057
VoIP — Internet Telephone Services
Recently some customers have chosen to switch or are considering switching their residential or commercial telephone service from the traditional telephone network (regular copper wire connections) to VoIP (Voice Over Internet Protocol). VoIP allows customers to make telephone calls using their High Speed (Always-ON) Internet Connection, bypassing the traditional telephone network. While Customers may be eager to replace their landline telephone with VoIP because of its lower cost and digital technology, they may not realize they could be cutting off the link between their alarm system and DFTÂ’s Central Station. The scariest part is that Customers may not realize it until an incident or emergency occurs.
VoIP’s compatibility with alarm systems is unpredictable — sometimes alarm signals make it through to the Central Station on a VoIP line, sometimes they don’t.
Some of the problems that your alarm system may have with VoIP service are:
- Many existing alarm control panel formats are not compatible with at least some VoIP services and may not reliably transmit alarm signals to DFTÂ’s central station.
- VoIP providers cut subscriber connections to the telephone network and replace them with connections via DSL or the Cable Company to the Internet to the in-house system behind the RJ31X jack. This results in the system being incorrectly configured, because the RJ31X becomes wired incorrectly, and the panel is disconnected in the alarm state, unable to send signals to DFT’s central station.
- VoIP providers have totally disconnected the in-house wiring and installed short-range wireless phones connected to the VoIP device. The alarm panel is then totally disconnected from the telephone network and rendered useless.
- VoIP systems are vulnerable to power outages unless customers have adequate battery or other auxiliary power. Unlike traditional telephone service, the VoIP equipment is powered from the customer premises rather than from the telephone central office.
DFT is recommending that if you are considering VoIP as your sole telephone service connection, that you contact us beforehand.
If you are already using VoIP as your sole telephone connection – immediately contact DFT Security so that we can test your alarm system for proper operation.
DFT Security has always strongly recommended having a back-up form of alarm communication, and suggests it especially now as a solution for dealing with the un-certainty of VoIP service. DFT Security offers AlarmNet-C service, which utilizes the cellular telephone network to communicate between your alarm system and DFT’s Central Station. DFT Security also offers AlarmNet-I service, which transmits alarm data signals over your High Speed (Always-On) Internet connection directly to DFT Security’s Central Station, without using VoIP as a middleman. Both services provide a reliable and secure connection to DFT’s Central Station to insure your safety and protection. For more information on VoIP, AlarmNet-C or AlarmNet-I, please contact DFT Security at 800-724-1057.
Sump Pump Monitors / Flood Detection
It is imperative that customers check their sump pump float monitors and flood detectors that are part of their alarm systems. It has come to our attention that some customers have had these devices fail to notify of high water in the sump hole as expected. In every case where the flood detection device failed to alert — it has been determined that something was physically blocking or preventing the float from properly raising and triggering. Debris in the sump hole, second pumps placed on top of the float, wires, hoses and pipes rubbing on the float have all been found and have caused the high water to not trip the alarm.
DFT is strongly recommending that customers immediately inspect and test their sump pump float monitors to insure uninhibited and proper operation.
DSL Service and Your Security Equipment
Updated Information about DSL Service and Security Equipment
Note of Caution on Your DSL Modem Lines
If you have installed or intend to install DSL service, please contact DFT Security Customer Service to have your system evaluated and properly tested. Call 800-724-1057 and mention DSL Filter.
Improperly wired Digital Subscriber Line (DSL) service-high speed, simultaneous transmission of voice and data, including video, over telephone lines-can sometimes prevent an alarm system from transmitting alarm signals to the monitoring facility and/or interfere with the telephone line seizure feature of the alarm system. This is not due to equipment failure, but to improper placement of the DSL equipment in relation to the alarm panel.
There are two configurations of the installations that are present ly being made. These are “Split” and “Splitter-less” shown in the diagrams below.
An installation that the local telephone company may put in is a so-called Split Installation shown in Fig. 1. The telephone line comes through the network interface and immediately goes into a “Splitter”. One line from the Splitter goes to all the extension telephones, FAX machines, low speed modems (up to 56k), answering machines, and any other equipment that is or was on your POTS (Plain Old Telephone System) line, without disturbing their wiring or connections. If an alarm system is on the premise and an RJ31X jack is used for the connection, all the above units are connected through the alarm panel’s Extension telephone terminals. The second line from the Splitter goes directly to the DSL modem. This generally requires a separate wire to be run to the computer location. Telephones and/or other units that normally connect directly to a POTS line must NOT be connected onto the line to the DSL modem.
Since the Split type of installation requires a visit to the site by a telephone company serviceman, some new installations are being installed and proposed that can be done by the end user. No Splitter is needed in these installations. The DSL modem is sent to the subscriber along with a number of “micro filters”. This type of installation is shown in the second diagram. The telephone line carrying the signals is not split and therefore the signal is present at all telephone jacks in the home. Therefore, plugging the DSL modem into an existing telephone jack is all that is needed to connect the PC. However, all other devices connected to telephone jacks MUST have a filter installed ahead of it. The provided filters have a RJ11 male and female section so the subscriber can simply unplug his telephone, plug in the filter, and then plug in the telephone again. If an alarm system is installed with a RJ31X jack, it is ahead of all the equipment.
In both types of installations described above, the alarm system will properly report to its central station. In the Split installations, the alarm panel never sees the DSL signal since the splitter filters it out before it ever reaches the panel. The DSL signal is undisturbed when either the panel seizes the telephone line or the telephone is in use by the subscriber.
In the Splitter-less installation described, the DSL signal is routed through the alarm panel, but when the panel seizes the line to make its call, it breaks the connection between the local DSL modem and the central office DSL equipment. Since the central office modem now does not see the signal from the subscriber modem, it stops sending out its signal and the telephone line now is quiet. Any reporting can now be done without the DSL signal present. The disadvantage to the subscriber is that his DSL connection is interrupted, and his computer must wait for the alarm report to be completed before the DSL connection is re-established. The DSL communication will restore with the modem within about 15 to 30 seconds after the line seize is released by the panel (training time for the modem). If the computer hardware and setup is proper, the actual DSL communication to the computer internet connection should also restore automatically. The best setting in Windows can be made via Settings; Control Panel; Internet Options; Connections; and selecting “Always dial my default connection”. (More information will be available soon about how to avoid an interruption of internet service when the control panel is making a call.)
Although the frequency of the DSL signals are well above the audio band, certain characteristics of devices connected on the POTS line can cause extraneous signals to be generated and they will sound like a “white noise” level, i.e., like “sh-sh-sh-” on the telephone handset. This indicates that either the Splitter or Micro Filters have not been installed properly. For more information on DSL Service and your alarm system please call 800-724-1057 and mention DSL Filter, a customer service representative will be more than happy to answer your questions or can direct you to a technician. DFT Security is offering a special discounted price of $99.00 installed or $29.95 plus $5.00 shipping & handling for do-it-yourself installation (plus applicable taxes).